How Long Does It Take a Google Review to Show Up
Why is my Google review not showing up? If that's a question y'all've been request, you're not lone. Even though your customers swear they've written you a review, naught shows up on your Google My Business profile.
Information technology's frustrating, it's awkward, simply there are a few key reasons this could be happening to your Google reviews.
Largely, explaining missing user reviews comes down to one of two things: problems with your Google listing itself or an issue with the review content.
How long does it accept for my Google reviews to evidence upward?
So yous're thinking, "How do I find my Google reviews?!" particularly if information technology seems like they've gone AWOL. Typically, when someone posts a Google review on your business list, it should show upward publicly within 48 hours.
Review information may come through up to 7 days later, but this isn't typical, so if your review appears as if it isn't publicly visible within this timeframe, at that place may be an issue with your list, or with the reviews posted.
Problems with your Google business listing
The start step to finding your missing Google reviews: diagnosing your concern listings. Check for these mutual GMB listing issues before reaching out to Google support, because in many cases, they're easily fixed.
Inaccurate GMB listing (customers tin't postal service reviews)
If customers can't find you lot, they tin can't write more than reviews for you. Double-check your GMB listing is accurately recorded with your correct local business address (so when people conduct a Google search for you, you lot testify upwardly in the right location).
If y'all want to check or fifty-fifty "refresh" your business concern location in Google, here's how:
- Log in to your Google My Business organisation contour (my Google reviews login).
- Go to the "info" tab and click the pencil icon next to your address (this will open a mini Google Maps window).
- Movement the map effectually a bit, then ensure the pivot drops on the correct location.
- Striking "Utilise" at the bottom of the window to save your changes.
Duplicate listings
In that location may be a duplicate list (or alternate listing) for your business reviews that y'all don't know about, meaning people are reviewing you across multiple other businesses (with the same name) by mistake. This could be why you lot're asking "How do I see my Google reviews?".
The best mode to investigate and fix this is to head over to Google Maps and search for your exact business name or address. If you detect a duplicate concern listing, you tin use the "Advise an Edit" office to effectively contact Google support, who can get information technology changed or taken down.
This tin can commonly happen if y'all've changed locations, have a new location (or several locations) and overlook the business listing.
Inactive listings
Another reason you might not exist scoring as many reviews as expected: you oasis't logged into your Google My Business business relationship in a while.
If information technology has been longer than 6 months without any action on your Google profile, it'south possible that your Google listing has been unverified.
Google investigates deprecated business listings, and then if this has happened to you, you may exist able to either contact Google support or go through a DIY verification process to get your business relationship re-verified.
It'south important you do this as soon as possible if y'all want to get more Google reviews.
Google outages
It'southward extremely unlikely only it has been known to happen. There was a menstruum of time during the early months of the COVID-nineteen pandemic where Google disabled new reviews (no businesses could postal service updates or reply to reviews).
Ultimately, many Google users and small businesses reported their Google reviews not showing during this time, which put a lot of pressure on companies with loyal customers who then had to ask "How are we supposed to generate positive reviews now?!"
Google has remove the ability to reply to reviews bc Covid-19. #localseo @rustybrick pic.twitter.com/Jv6DawOzDB
— Jason Chocolate-brown Meta Spam Fighter (@keyserholiday) March xx, 2020
Problems with your Google review not showing upwards
If your client reviews aren't showing up afterward a Google search and you're sure in that location's cipher wrong with your listing, it's possible that the person reviewing you has written something flagged past Google filters/Google policy, explaining why you're thinking "How do I view my Google reviews?".
It could be as innocuous every bit someone using the same IP accost or leaving virtually the same review every bit a previous customer. Or they may have been flagged as fake reviews.
Either style, it's not always clear what's happened to your Google reviews, but at that place are some telltale things and additional details that might turn good reviews into "disappeared" ones.
Unfortunately, though, in that location'due south not much you can do well-nigh these also educating your customers on what not to exercise when they write reviews in future.
Reviews are from current or sometime employees
Google reviews are intended to represent genuine customer experiences. They are not intended to correspond the views of your employees or staff.
Oft you lot might see a review from what looks similar the business owner themselves, on their own Google listing. Don't practise this. It's fairly obvious to anyone looking, and it also puts your Google My Business contour at hazard of existence penalised (ergo: no more than new reviews, no more new business).
Google reviews are being marked equally spam
Google has robust guidelines and a potent stance on fake reviews and review gating. If your business organization is sending out review requests with the intent of only highlighting the proficient reviews (and hiding the bad ones), this could get you in hot water - and your reviews deleted.
More likely though, your Google reviews not showing are a result of them beingness in violation of a Google review policy. Here are some things Google considers when looking for fake or spammy reviews:
- Is the review a genuine reflection of your experience?
- Has the review been posted to just manipulate a place's ratings?
- Is the review content actually real and relevant to the location?
- Has the exact same review been posted before, on different dates?
- Has this person reviewed multiple times?
Reviews incorporate profanity
An easy one. If your review contains obscene, profane or offensive language or gestures, Google volition remove it. It may likewise exist removed for containing personal data.
If the person wrote an offensive review (even if they had a negative feel) and it somehow slipped through the cracks, other customers may have reported it from your Google My Business contour.
You can besides attempt to remove negative reviews from Google yourself.
Review formatting contains links or URLs (Google)
Google reviews linking to other websites or offering incentives in the content to follow a link are usually clear-cut cases for removal.
You lot've been ownership/paying for Google reviews
Some businesses endeavour to gain an unfair reward over their competitors past paying for/buying Google My Business reviews in an effort to artificially improve their online reputation. Information technology may seem like a harmless action that makes sense, but it does more harm than expert.
Instead of buying reviews, it'southward meliorate to exist proactive and authentically inquire your customers to review you. Information technology doesn't have to be awkward, and it doesn't have to be hard. Employ a tool like Cloutly to automate your review generation. You don't have to splurge thousands on an SEO company, either.
Final thoughts
Equally a concern owner, it tin be frustrating trying to empathize why your Google listing isn't generating whatsoever reviews, particularly if your customers accept told you they've left you positive feedback.
Hopefully, working your manner through this article has helped to diagnose what might be going on under the hood, from duplicate listings to reviewer errors.
Reviews are a major factor in customer consideration. We know the client journey starts with search, and that 93% of united states read some form of review earlier we purchase something from a business. Staggering, really.
— Cloutly (@cloutlyco) December fourteen, 2021Y'all rely on customer reviews to abound your business, but asking for them... sucks.
Review requests are awkward, boring, and nobody wants another electronic mail asking them to consummate a survey.
That'due south why we built Cloutly. The fastest mode to get your customers talking nigh you. flick.twitter.com/CvrciH2lCa
Accurate reviews work wonders for your organic search visibility. Your customers (and other users on Google) will like you, trust you, and desire to exercise business with yous when they know you care about your integrity.
Using Cloutly puts you 1 pace ahead of nigh businesses that don't take a arrangement in place to generate authentic client reviews.
Effort it out for free and detect how exciting it is to watch your Google My Business listing climb to the elevation of the pack, helping futurity customers detect you first, authentically.
Source: https://cloutly.com/blog/google-review-not-showing-up/
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